Faqs
Email : info@sasan.ae        Call Us : +97143918347 | +971509446155 | +971553085308

How do I make a payment for a purchase?
We offer several modes of payment for your order: Credit Card; Debit card; Cash on delivery. All Credit/Debit card details remain confidential and private. Our trusted payment gateways use SSL encryption technology to protect your credit/debit card information.

What is Cash on Delivery?
Cash-on-Delivery (COD) is an alternate method of purchasing from us, other than Online payment (By Credit/Debit card). In the COD payment terms or COD service, you pay at the time of the actual delivery, rather than paying in advance.

Are there any hidden terms and conditions for a COD purchase?
This is a strict cash-only payment method; cheque or other payment methods cannot be used for COD orders.
Please note we do not accept foreign currency as payment against a COD order. This mode of payment is available for an additional fee of AED 20.

How will the delivery be done?
We process all deliveries through Mex logistics. You may track your shipment here- http://www.mexae.com

What is the 30 Day Replacement Guarantee? How do I get a defective item, replaced?

30 Day Replacement Guarantee
All products sold at our website are covered under our 30 Day Replacement Guarantee. Do inform us of any problems, damages or defects within 30 days from the date of delivery, and we will issue a brand new replacement to you.

To get a defective item replaced

  •     Contact Customer Care via the Contact Us Page or call our executive, within 30 days from the date of delivery.
  •     The defective product or part will be recalled and a replacement will be shipped immediately.

How do I cancel an order? Alternatively, how do I return a product?
For cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount. No refunds will be provided for orders that have been shipped.